Digital Navigators and the Device Divide: Community Voices from Seven U.S. Cities

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Digital Navigators Are Helping Communities Overcome Barriers to Digital Access

In the wake of the COVID-19 pandemic, digital equity has become an increasingly critical issue in the United States. To address this issue, Digital Navigators have emerged as vital figures in the pursuit of digital inclusion. These dedicated individuals undergo specialized training called digital navigation, equipping themselves with the skills to help their communities overcome barriers to digital access.

Today, Digitunity has released an original research report titled "Digital Navigators and the Device Divide: Community Voices from Seven U.S. Cities." The report, authored by leading digital inclusion expert Maribel Martinez of Maribel Martinez Consulting, delves into the experiences and insights of Digital Navigators in bridging the device divide. The study involved interviews with seven Digital Navigators from across the United States, including Alabama, California, Colorado, Florida, Illinois, New York, and Virginia.

One of the key findings from the study is the importance of matching the right device to each client from the outset, as emphasized by 50% of the participants. However, the report also highlights significant challenges faced by Digital Navigators, with 86% unable to procure devices for their clients through the Affordable Connectivity Program's one-time device discount. Additionally, 43% described their experiences in sourcing large-screen devices for clients as unsuccessful, often recommending clients to visit large retailers for computer purchases. On the other hand, partnerships, collaboration, and pipelines emerged as recurring themes among the 57% of participants who found success in sourcing large-screen devices.

Maribel Martinez, author of the report, commented, "Beyond robust, quality training and ongoing practitioner support, a Digital Navigator's success is almost wholly dependent on the availability of quality large-screen computing devices, affordable broadband plans, and computer training resources they can source on behalf of the clients they serve. The aim of this research study was to better understand Digital Navigators' experiences, shine a light on their challenges with procuring large-screen computing devices, and gather insights for how to improve the affordable device procurement process overall, in the hopes that the findings not only inform the complex problem of the widening device divide in the United States but catalyze lasting solutions so that everyone who needs a computer can obtain one."

Alongside the key findings mentioned earlier, the study provides valuable insights into various aspects of the digital navigation landscape. These additional findings shed light on the multifaceted challenges faced by Digital Navigators and the communities they serve. For example, local partnerships and hyperlocal device ecosystems show promise in addressing these challenges. Additionally, empowering Digital Navigators with enhanced computer procurement resources will be instrumental in narrowing the digital divide and ensuring affordable and accessible large-screen devices for all.

"As the prevalence of Digital Navigator programs increases, it is not a panacea for solving digital equity issues," states Karisa Tashjian, Director of Programs for Digitunity. "Digital Navigators play a critical role, however, the required resources need to be in place when referring clients to applicable solutions. In the case of access to devices, it is clear that now is the time to ensure that sustainable device ecosystems are put in place or their referrals will be fruitless."

From the importance of tailored device matching to the impact of partnerships and collaboration, the report offers a comprehensive perspective on the intricate dynamics of digital inclusion efforts. It is clear that these findings, along with others uncovered in the study, reinforce the imperative for continued research, discussions, and investments to bridge the device divide. By exploring and acting upon these insights, we can work towards a future where digital equity is a reality for all.

To gain in-depth knowledge of the research findings and engage in valuable discussion on this topic, Digitunity is hosting a webinar on August 2, 2023, at 2 p.m. Eastern, where Maribel Martinez will provide a comprehensive overview of the report. During the webinar, Martinez will explore the key findings in detail, present additional insights uncovered in the study, and share her expert analysis of the digital navigation landscape.

Don't miss this chance to dive deeper into this important research. Register now for this live webinar on August 2, 2023, by visiting Limited spots are available, so secure your place today.

About Maribel Martinez Consulting

Maribel Martinez Consulting, based in Miami, Florida, is a minority woman-owned small business consulting firm working at the intersection of equity and technology. The firm specializes in connecting people to digital spaces through digital equity planning and implementation, educational professional development and technology integration, and digital skills curricula and training for all ages.

The firm's principal, Maribel Martinez, brings over 25 years of experience in national digital inclusion leadership, nonprofit management, business development, K-12 education management, professional development and coaching, and technology education. For more information, visit

About Digitunity

Digitunity connects corporate and individual donors of technology to thousands of partner organizations serving people in need across North America. With a proven body of work and a national network of member organizations, Digitunity is working to ensure all barriers that limit equitable opportunity to participate in our digitally-connected society are removed. Learn more at

Contact Information:
Maria Penaloza

Original Source: Digital Navigators and the Device Divide: Community Voices from Seven U.S. Cities

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Hanna Interpreting Services Awarded Comparably’s Best Company for Work-Life Balance

Hanna Interpreting Services, a premier language services provider, is proud to announce its recognition by Comparably as one of the best companies for work-life balance. This honor is a testament to the company’s unwavering commitment to employee well-being and its innovative approach to fostering a harmonious work environment.

Comparably’s accolade assesses factors such as employee satisfaction with work-life balance, average hours worked per day, lunch break lengths, and overall feelings of burnout. Hanna Interpreting Services' dedication to creating an environment that melds productivity with personal time has made it stand out in this evaluation.

A significant contributor to this balance is the company's hybrid working model, where employees merge the best of both worlds by working remotely for three weeks and in the office for one week every month. This flexibility allows team members to maintain their personal lives while still fostering in-person collaboration. Hanna also ranked among the top 35% of companies for diversity and in the top 40% for gender balance.

"It's a balance we've been striving to achieve, especially in these dynamic times," says President Tom Elias Hanna. "We understand the challenges presented by both remote work and the need to be in-office."

September is a monumental month for Hanna Interpreting Services. In addition to the Comparably award, the company celebrated its 13th anniversary on September 9, marking over a decade of industry leadership and commitment to bridging linguistic barriers. The month also saw the inauguration of a brand-new office space, showcasing the company’s dedication to growth and serving as a hub for innovation and team collaboration.

As Hanna Interpreting Services continues to evolve and set benchmarks in the industry, the core values remain consistent: a commitment to bridging language barriers, a dedication to employee well-being, and a vision to be the most trusted name in language services.

Founded in 2010 by mother and son duo Jennifer Hanna and Tom Elias Hanna in their garage, Hanna has grown to more than 70 employees, served 1.1 million clients to date in 250+ languages, and has sponsored countless outreach events to serve the local community.

For more information about Hanna Interpreting Services or to schedule an interview, please contact Sean Spicer, Revenue Operations Manager, at

Contact Information:
Sean Spicer
RevOps Manager
(619) 963-2331

Original Source: Hanna Interpreting Services Awarded Comparably's Best Company for Work-Life Balance

With Nearly 2,000 Athletes, the 2023 JCC Maccabi Games & Access, North America’s Largest Jewish Teen Sports and Community Building Event, Leaves a Lasting...

With Nearly 2,000 Athletes, the 2023 JCC Maccabi Games & Access, North America’s Largest Jewish Teen Sports and Community Building Event, Leaves a Lasting Impact
Boys 16U Soccer Finals

The Fort Lauderdale Maccabi Soccer team won their gold medal match against the Philadelphia team.

The 2023 JCC Maccabi Games® & Access, hosted by the David Posnack Jewish Community Center (DPJCC) in Fort Lauderdale, Florida, have concluded with resounding success and heartfelt gratitude to the community that made it all possible. This week-long celebration of sports, camaraderie, and inclusivity has left a lasting impact, thanks to the dedicated efforts of our generous supporters.

Close to 2,000 Jewish teen athletes aged 12-16, representing communities worldwide, gathered in Fort Lauderdale to experience the joy of sports and the power of inclusion. The Games, presented by the JCC Association of North America, offered an unforgettable Olympic-style experience filled with competitions, opening and closing ceremonies, community service, social and cultural events, and opportunities to create Jewish connections that will last a lifetime.

One of the highlights of this year's event was the introduction of JCC Maccabi Access, brought to you by UKG and presented by the Posnack Family Foundation. This program is designed to provide athletes aged 12-18 with intellectual and developmental disabilities an inclusive Maccabi experience. This three-day program, held in conjunction with the 2023 JCC Maccabi Games®, exemplified the event's commitment to inclusivity and diversity.

Scott Ehrlich, CEO of the David Posnack Jewish Community Center, reflected on the Games, stating, "We were overjoyed to welcome Jewish athletes from all corners of the world to Broward County for the 2023 JCC Maccabi® Games & Access. Our heartfelt appreciation goes to our JCC Maccabi Team led by our Co-Chairs, Lori and Mitch Green, Debby and Dennis Eisinger, Davia and Jim Mazur, and Missy and Dan Longman. Their unwavering commitment contributed significantly to establishing an atmosphere that nurtured camaraderie, inclusiveness, and the genuine essence of the Games."

The Games' success was significantly bolstered by the support of honorary co-chairs Scott Scherr, founder of Ultimate Software, and Scot Hunter, co-founder of Emerald Multi-Family Office. Their encouragement to business owners and the backing of corporate and community partners played a pivotal role in the event's success.

Supporting Corporate Sponsors:

  • Emerald Multi-Family Office
  • Southern Glazer's Wine & Spirits
  • Official Torch Sponsor: Duty-Free America
  • Kent Security
  • Official Beverage Sponsor: Coca-Cola 
  • The Meltzer Group
  • Official Transportation: Sponsor Comcast 
  • Official Media Partner: Clear Channel Outdoor 
  • Official Produce Sponsor: ProEx International
  • Official Pun, Pass, and Kick Sponsor: Miami Dolphins
  • Official Basketball Sponsor: Miami HEAT
  • Official Baseball Sponsor: Miami Marlins
  • Official Cleaning Company Sponsor: AK Building Services
  • Official Swimming Sponsor: Blavatnik Family Foundation 
  • Northland Investments
  • Official V-VIP Dinner Sponsor: Aroma Market & Catering
  • Custom Outfitters LLC
  • FP&L
  • Greenspoon Marder
  • Manne Foundation for Homeless Prevention
  • Official Mitzvah Sponsor: Children's Services Council of Broward County

The 2023 JCC Maccabi Games® & Access were not just about competition; they were also about giving back to the community. The JCC Cares Mitzvah Projects showcased the spirit of service, assembling over 1,000 Rosh Hashanah food baskets for Goodman JFS Seniors and Holocaust Survivors, donating over 2,500 pairs of new sneakers to students, in partnership with Children's Services Council of Broward County, and repurposing 340 medals for the "We Finish Together" organization, spreading kindness to ill children and adults in hospitals.

Among the highlights:

  • Approximately 10,000 spectators attended the Opening Ceremony at FLA Live Arena.
  • 1,620 visiting athletes.
  • 21 Access participants.
  • 375 Coaches & Chaperones.
  • 850 Community Volunteers.
  • 600 Host Families.
  • 215 Local Athletes & Access participants representing Team Fort Lauderdale.
  • 64 delegations, including international representation from Israel, Ukraine, Argentina, South Africa, Mexico, Canada, Great Britain, and 53 cities throughout the USA.
  • 100 Local businesses and individuals generously supporting.
  • 110,000 bottles of Dasani water, Powerade, and soda provided by Coca-Cola.
  • 47,000 pounds of ice used.
  • 20,000 meals served.
  • 300 athletes and coaches wrapped tefillin daily.

As the Games came to a close, the resounding message was one of unity, inclusivity, and the power of community. The 2023 JCC Maccabi Games® & Access will be remembered not only for the athletic achievements but also for the lasting friendships, cultural exchanges, and shared experiences that will continue to enrich the lives of all those who participated.

For more information about the 2023 JCC Maccabi Games® & Access and how you can support future events, please visit

Contact Information:
Rixys Alfonso
Corporate Sponsorship Consultant

Scott Ehrlich
Chief Executive Officer
954-434-0499, ext. 313
Related Images
Boys 16U Soccer Finals
Boys 16U Soccer Finals

The Fort Lauderdale Maccabi Soccer team won their gold medal match against the Philadelphia team.

Ukrainian team with Stanley
Ukrainian team with Stanley

The Ukranian team, sponsored by the David Posnack JCC, poses with Stanley C. Panther at opening ceremonies of the JCC Maccabi Games & Access.

JCC Access Games Athlete & Coaches
JCC Access Games Athlete & Coaches

Nico poses with his coaches during a skill competition at the Maccabi Access games.

Original Source: With Nearly 2,000 Athletes, the 2023 JCC Maccabi Games & Access, North America's Largest Jewish Teen Sports and Community Building Event, Leaves a Lasting Impact
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