Following the scans, the companies urged consumers to purchase its software online to \u201cfix\u201d the alleged problems or remove alleged viruses and malware, according to the complaint. The software\u2019s cost typically ranged from $27 to $58.<\/p>\n
After purchasing the software, consumers were provided a number to call to \u201cactivate\u201d the software. Thereafter, Restoro and Reimage telemarketers attempted to sell additional services by accessing consumers\u2019 computers and misrepresenting that routine computer errors and messages were signs of malware, viruses or other problems. The companies\u2019 telemarketers routinely claimed that the \u201cproblems\u201d on consumers\u2019 computers could not be fixed with the newly purchased software alone and required help from a Restoro or Reimage technician, which cost hundreds of dollars more, according to the complaint.<\/p>\n