BrightMove Wins Gold Stevie Award in 2023 Stevie(R) Awards for Sales & Customer Service
SAINT AUGUSTINE BEACH, Fla., March 9, 2023 (Newswire.com) - BrightMove, Inc. has been presented with a Gold Stevie® Award in the Customer Service Success - Business Service Industry category in the 17th annual Stevie Awards for Sales & Customer Service. Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year's competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees.
BrightMove's #1 goal is to build software that our customers love to use. Since July 1, 2020, overlapping with the period commonly referred to as the Great Resignation, BrightMove's Customer Support team resolved 6,532 cases with a 97.7% Satisfaction Score. As the world grappled with a global pandemic, the BrightMove support team continued to deliver excellent support to its customer base. As hiring and recruiting ramped up, the BrightMove team continued to meet SLAs. Support to their customers was fuel desperately needed to get the economy restarted. Subsequently, it launched BrightMove to the next level. In the second half of 2020 and over the entire year of 2021, BrightMove's commercial growth skyrocketed. Achieving such high one-touch and customer satisfaction rates during a period of tremendous growth speaks volumes to the excellence of the BrightMove Customer Support team.
About BrightMove, Inc.
Headquartered in St. Augustine Beach, Florida, BrightMove provides a cloud-based platform for RPO, PEO, Staffing and Human Resources teams around the world. BrightMove pioneered applicant tracking software (ATS) beginning in 2005 and is now a global innovation leader in the hiring technology and recruiting software industry. BrightMove's comprehensive applicant tracking system was built with candidates, recruiters and hiring managers in mind. BrightMove provides all of the tools and features recruiters need to make more placements and achieve greater ROI, while providing a great applicant experience for candidates. BrightMove has received many awards, including four Stevie Awards for customer support in 2023, 2019, 2018 and 2017; Software Advice named BrightMove to their list of Front Runners for ATS in 2019; HRO Today's Baker's Dozen named BrightMove as the 2020 winner for Talent Management Technology; HRO Today's Baker's Dozen in 2019 ranked BrightMove as #3 for Quality of Service Leaders and #8 for Breadth of Features and Size of Deal Leaders. Learn more about BrightMove at https://brightmove.com.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Contact Information:Jimmy Hurff
Head of Customer Success
marketing@brightmove.com
904-861-2396
Original Source: BrightMove Wins Gold Stevie Award in 2023 Stevie(R) Awards for Sales & Customer Service
Alvaka Announces Water Cybersecurity Partnership With CalMutuals JPRIMA Insurance Administrator and Lloyd’s Coverholder
IRVINE, Calif., March 8, 2023 (Newswire.com) - Alvaka, a global provider of cybersecurity defense, remediation, and recovery solutions, announces it has been selected by Allied Public Risk, LLC (APR) to provide critical software patching services for water-related entities seeking cyber coverage via the CalMutuals JPRIMA program underwritten by Lloyd's of London.
"We are thrilled to have participated in the complex process of creating this affordable and easy-to-understand program," said Kevin McDonald, CISO and COO of Alvaka. The program launched earlier this year and is fully operational. "Our partnership with Alvaka, CalMutuals JPRIMA, and Lloyd's of London is intended to provide insureds with safe, reliable, and trusted cybersecurity solutions," said Paul Fuller, CEO of APR and Lloyd's of London Coverholder. Fuller added, "This partnership has restored confidence and stability within the water sector."
"It is heartening to have been selected as the quality of service required to get the coverage. We have spent decades perfecting the reach, quality, and reliability of our critical patching services. This is a wonderful validation and opportunity to help secure this critical infrastructure sector," said Len Tateyama, Director of Engineering at Alvaka.
"Water-related entities are finding it difficult to get any, no less affordable, cybersecurity coverage," said Susan Allen, CEO of CalMutuals JPRIMA. "This program is designed to help increase cyber liability insurance quality, affordability, and availability for our members. Furthermore, by selecting Alvaka as the go-to partner for patching of critical systems, we are helping guide members to trusted solutions," Allen continued.
Alvaka has a proven track record of delivering high-quality cybersecurity solutions to customers across multiple industries. Alvaka is well equipped to meet the unique needs of the water sector. "It's true serendipity that the White House announced a more aggressive approach to National Cybersecurity Policy, with heavy emphasis on water and other critical infrastructure this past week. The partners in this program understand the critical nature of our work. We are ready to lead in securing our most precious resources," said Kevin McDonald. "There is much to do but we see this program and the new government thinking as a great step forward in protecting water and recycled water services," McDonald continued.
The company's critical patching services will help customers stay ahead of the curve and protect against the latest cyber threats. In addition to critical patching services, Alvaka will be working closely with CalMutuals JPRIMA to provide cyber outreach and education throughout California.
The selection of Alvaka is a testament to its proven track record and commitment to providing the highest level of service for its clients. This is a significant step forward in the company's mission to help organizations protect themselves against the ever-evolving threat of cyber-attacks.
Contact Information:Kevin McDonald
COO & CISO
kevin@alvaka.net
(949) 428-5000 ext. 237
Original Source: Alvaka Announces Water Cybersecurity Partnership With CalMutuals JPRIMA Insurance Administrator and Lloyd's Coverholder
The Harris Poll’s Abbey Lunney to Speak at SXSW
NEW YORK, March 8, 2023 (Newswire.com) - In the post-pandemic, hybrid-work world, business teams are spending more time communicating but doing it less effectively. That research finding, and the reasons for it, will be the subject of a talk at the SXSW Conference with Abbey Lunney, Managing Director of The Harris Poll Thought Leadership Practice.
Lunney will be part of a panel discussion titled "The Path to Productivity, Performance, and Profit through Business Communication," at 3 p.m. Friday, March 10, at conference venue Central City Brewing. The panel is part of a day-long series presented by Grammarly, developer of AI-enabled communication assistance for individuals and organizations.
Lunney will be joined on the panel by Grammarly's Kelly MacDougal to discuss the "2023 State of Business Communication Report," produced by Grammarly and The Harris Poll.
The study's central finding is that communicating effectively at work is a growing challenge for U.S. businesses and employees. It examines the deepening effects of poor communication on everything from productivity to stress, confidence, and job satisfaction.
"We know that effective communication is essential to business success, and even more crucial than ever as businesses try to navigate today's market pressures just as workplaces undergo fundamental transformation," Lunney said. "Our analysis shows we're communicating more than ever across multiple channels — but that communication is becoming less and less effective."
For example, the study finds that employees spent 18% more time year-over-year (YoY) communicating in writing, and that both workers and leaders are using communication channels that are not in real time. However, leaders report a 12% drop in the effectiveness of written communication over the same period — and a 15% decrease in productivity as a result.
Among the study's other detailed findings:
- Workers now spend over 70% of the workweek communicating on various channels.
- Most workers (58%) still wish they had better tools to be more effective.
- The desire for better communication tools is consistent across generations and fields, specially Gen Z (63%), Millennial (65%), Tech (68%), and ESL (71%) respondents.
- More than 8 in 10 business leaders (84%) are feeling the downsides of poor communication, with lower productivity, missed deadlines, and increased costs ranking as the top three.
- Workers report increased stress (+7% YoY) due to poor communication.
- Most leaders (60%) and nearly half (45%) of workers say personal connections have suffered in the hybrid workplace.
The Grammarly report also provides several recommendations to resolve business communication problems, including recognizing that effective communication drives revenues; prioritizing tone and quality of communications to make collaboration more productive; and rethinking investments in communication tools and platforms.
If you are interested in an in-depth discussion about these results, join Abbey Lunney and the Grammarly team at SXSW on March 10 at the Central District Brewery or — for those of you not attending SXSW this year — sign up for a live webinar March 22 (register here).
About The Harris Poll
The Harris Poll is one of the longest-running surveys in the U.S., tracking public opinion, motivations, and social sentiment since 1963, and is now part of Harris Insights & Analytics, a global consulting and market research firm that delivers social intelligence for transformational times. We work with clients in three primary areas: building 21st-century corporate reputation, crafting brand strategy and performance tracking, and earning organic media through public relations research. Our mission is to provide insights and guidance to help leaders make the best decisions possible. To learn more, please visit www.theharrispoll.com.
Contact Information:Madeleine Moench
madeleine@newswire.com
Original Source: The Harris Poll's Abbey Lunney to Speak at SXSW
